Duration: 252 hours
𝔦As recommended by TESDA; Actual duration may be different.

Course description:
Computer Programming NC IV is a course accredited by Technical Education and Skills Development Authority (TESDA) with a 1,926 hours nominal duration which designed to enhance the knowledge, skills and attitudes of the students on three competencies: basic, common, and core. Basic competency includes utilizing specialized communication skills, developing teams and individual skills, applying problem solving techniques in the workspace, collecting, analyzing and organizing information, planning and organizing of work, and promoting environmental protection. Common competency includes applying quality standards and operating a personal computer. Core competency includes designing of program logic, applying program development approach, applying object-oriented program language skills, and applying programming skills in a second language.

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Duration: 144 hours
𝔦As recommended by TESDA; Actual duration may be different.

Course description:
This course is designed to enhance the knowledge, skills and attitudes of a trainee/student on core competencies such as; Communicate Effectively Using English Language, Deliver Quality Customer Service, Perform Computer Operation and Internet Navigation, Demonstrate Understanding and Knowledge for the American Culture and Geography in accordance with the industry standards.

It includes common competencies such as; Apply Quality Standards, and Perform Computer Operations.

It also includes basic competencies such as; Participate in Workplace Communication, Work in a Team Environment, Practice Career Professionalism and Practice Occupational Health and Safety Procedures.

The Contact Center Services NCII qualification consists of competencies that a person must achieve to interact with customers to provide information about products and services.

It covers handling of customer's complaints, inbound customer service, order taking and inquiry response handling, and outbound telemarketing.

The competencies included are those practiced in the Business Process Outsourcing (BPO) industry.

Duration: 144 hours
𝔦As recommended by TESDA; Actual duration may be different.

Course description:
The 100 Hours Finishing Course for Call Center Agents NCII is designed to provide pre-employment training to college students, undergraduates, or high school students who want to pursue careers in the call center industry.

It concentrates on the mastery of the English language through a series of lectures and simulations to strengthen the participants' English speaking and listening skills.

The goal of the training is to prepare students for the role of Contact Center Representatives in accordance with industry standards.

There are two core competencies such as; Communicating Effectively in a Customer Contact Center, and Rendering Quality Customer Service.

The competencies included are those practiced in the Business Process Outsourcing (BPO) industry.

Duration: 392 hours
𝔦As recommended by TESDA; Actual duration may be different.

Course description:
The Computer Hardware Servicing NC II is a TESDA accredited course which focuses on the 3 main core subjects Software, Hardware and Networking. The Software deals with software installation, bios configuration, operating system optimization, DOS (Disk Operating System), and others. The Hardware tackles computer assembly and disassembly, hardware compatibility, troubleshooting, and a lot more. In Networking, it caters basic network topology, LAN (Local Area Network), MAN (Metropolitan Area Network), WAN (Wide Area Network), and WIFI setup.

To produce multi-skilled graduates, it includes subject partly related to the field Information Technology specialist those are C++/JAVA Programming, VB.NET, Web Technology using HTML (Hypertext Markup Language) and CSS (Cascading Style Sheets), and AutoCAD which are the latest trend in IT industry.

» Read the Computer Hardware Servicing NC II description by FindUniversity.ph