Computer Hardware Servicing II in the Philippines

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Program Overview

The Computer Hardware Servicing NC II program is a vocational program that teaches students how to install, configure and maintain computer systems and networks. It develops students’ skills in diagnosis and troubleshooting of computer systems, as well as in the performance of computer operations.

The program enhances a student’s ability in basic computer application programs, MS-DOS/ Windows and Linux installation and PC software and hardware support. Also covered in the program are simple programming and creation of budget projections based on departmental needs.

Course Structure

As designed by TESDA, the course structure for Computer Hardware Servicing NC II is divided into three main competencies:
  • Basic Competencies (18 hours)
    • Participating in workplace communication
    • Working in a team environment
    • Practicing career professionalism
    • Practicing occupational health and safety procedure
  • Common Competencies (54 hours)
    • Applying quality standards
    • Performing computer operations
    • Performing mensuration and calculation
    • Preparing and interpreting technical drawing
    • Using hand tools
    • Terminating and connect electrical wiring and electronics circuit
  • Core Competencies (320 hours)
    • Installing computer systems and networks
    • Diagnosing and troubleshooting computer systems
    • Configuring computer systems and networks
    • Maintaining computer systems and networks
The course delivery methods includes lecture-demonstration, self-paced instruction and group discussion. At the end of every topic, students are assessed on the knowledge and skills that they have learned.

Is Computer Hardware Servicing a profession?

Computer hardware servicing jobs are considered professions, because they require a specialized set of skills and is some cases they require a TESDA certificate. A specialization in Computer Hardware Servicing, combined with a certificate and/or professional experience, makes one a professional in this field. Common careers include working as a Computer Service Technician, Computer Network Serviceman and Peripheral Service Technician.

Admission Requirements

The basic requirements for trainees or students as set by TESDA includes the following:
  • Can communicate both oral and written
  • Must be physically and mentally fit
  • Good moral character
  • Must pass the trainability/aptitude test

Schools and other training centers offering the program may include additional requirements, such as educational background or work experience.

What skills, traits and attitude will help you succeed in this course?

  • Strong Technical Skills – the knowledge and ability to learn, operate and control properly and safely an extensive range of equipment, tools and systems used in the field.
  • Computer Literacy – basic knowledge of computer use and being able to understand application software and systems
  • Logical skills – the ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes
  • Problem solving skills – the ability to identify problems and review related information to develop and evaluate options and implement solutions.
  • Observation skills – the ability to notice and identify even the most minute problems in a system, process or equipment
  • Basic Mathematical skills – since there are basic programming concepts included in the study, you need to have basic math to surpass lessons
  • Patience – during practicum exercises, you will not always be able to identify and fix the problem on a computer, system and parts right away so you have to extend your patience and continue working.

How difficult is this program

Computer Hardware Servicing NC II is not a difficult program. Unlike four year degree programs where there are a lot of subjects which are theory based, this program is focused on developing the practical skills of students thus a minimal portion of theories are taught. Aside from hands-on and practicum exercises, there are no other course requirements such as research papers or major projects. There are some schools who have on the job trainings (OJT).

The challenging part of the program is studying the core competencies because the topics involved are the technical parts of Computer Hardware Servicing. For students who have minimal or no background with computers and computer systems, this program may be a little difficult. An interest and understanding of computers is helpful but repeated practice and studying will really help a trainee learn the ins and outs of Computer Hardware Servicing.

One of the greatest advantage of this program which makes it a lot easier for students is that it follows a modular type of instruction. Modular Instruction is a type of teaching method that follows a specific set of planned learning activities and exercises. These activities are contained in a short booklet called a module. The Modular form of instruction focuses on individualized learning, self-pacing and frequent feedback. Because Computer Hardware Servicing NC II follows a modular type of instruction, students are allowed to proceed with his/her own learning pace (self-pacing). Instructors provide timely feedbacks allowing students to improve their skills.

How long does it take to complete the Computer Hardware Servicing NC II program in the Philippines?

The standard completion time of Computer Hardware Servicing NC II program as recommended by TESDA is 392 hours: 18 hours of Basic Competencies, 54 hours of Common Competencies and 320 hours of Core Competencies. However the duration may be longer due to the OJT or the school's curriculum.

On the Job Training (OJT)

TESDA-accredited institutions may integrate an On the Job Training (OJT) in the course content for Computer Hardware Servicing NC II. Students may be assigned in established IT firms, computer companies, BPO industries or any government and private institutions. During the OJT, students are given the chance to observe, to hands-on and perform advanced computer hardware servicing tasks. The student will report to the designated authority in the agency who will supervise and guide his practice. The assigned authority will evaluate the student periodically and submit an evaluation form to the assigned TVET trainer.

The required number of hours for OJT varies from one institution to another.

Assessment and Certification

The Technical Education and Skills Development Authority (TESDA) is the regulating body for all vocational courses in the Philippines and is in-charge of the assessment and certification of the competencies of technical-vocational workers through the Philippine TVET Qualification and Certification System (PTQCS). The assessment process aims to determine whether the graduate will be able to perform according to workplace standards based on a defined competency standard. Certification is given to those who meet the competency standards.

The Assessment and Certification process is not required among graduates of vocational courses. Graduate trainees have the option whether to undergo the process or not. However, a TESDA certification will give a graduate an advantage since local and foreign companies who hire skilled workers require this credential.

Graduates of Computer Hardware Servicing NCII are advised to take and pass the Assessment and Certification Exam, National Certificate Level II (NC II).

The National Certificate is only valid for five years, which means that it has to be renewed /revalidated. The requirements and steps in applying for assessment and certification as well as the methods used for assessment are found in the TESDA website. For those who wish to elevate their qualification level may do so by undergoing the assessment and certification process for NC III and IV.

Career Opportunities for Computer Hardware Servicing NC II graduates

  • Computer technician – install, maintain and repair computer systems and equipment.
  • IT Technical Support Officer – monitors and maintains the computer systems and networks of an organization. They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems
  • Technical support representative – answers questions from computer users and solves problems with the installation or operation of software.
  • Computer Hardware Specialist – set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software

Salary Levels

The following are some common jobs for Computer Hardware Servicing NC II graduates, along with their corresponding monthly salaries (source: jobstreet, 2017):
Fresh Grad 1-4 Years
Experienced Employee
Supervisor
/ 5 Years & Up
Experienced Employee
Computer Technician P 8K–10K P 9K–15K P 12K–20K
Technical Support Representative P 12K–15K P 15K–19K P 19K–25K

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